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Price: - 1.1 Identify the operating system functions and structure and major system files to navigate the operating system and how to get to needed technical information. Major Operating System functions
- Create folders
- Checking OS Version
Major Operating System Components
- Explorer
- My Computer
- Control Panel
Contrasts between Windows 9X and Windows 2000 Major system files:
- What they are
- Where they are located
- How they are used
- And what they contain
System, Configuration, and User Interface files
- IO.SYS
- BOOT.INI
- WIN.COM
- MSDOS.SYS
- AUTOEXEC.BAT
- CONFIG.SYS
- COMMAND LINE PROMPT
Memory management
- Conventional
- Extended/upper memory
- High memory
- Virtual memory
- HIMEM.SYS
- EMM386.exe
Windows 9x
- IO.SYS
- WIN.INI
- USER.DAT
- SYSEDIT
- SYSTEM.INI
- SETVER.EXE
- SMARTDRV.EXE
- MSCONFIG (98)
- COMMAND.COM
- DOSSTART.BAT
- REGEDIT.EXE
- SYSTEM.DAT
- RUN COMMAND
- DriveSpace
Windows 2000 Computer Management
- BOOT.INI
- REGEDT32
- REGEDIT
- RUN CMD
- NTLDR
- NTDETECT.COM
- NTBOOTDD.SYS
Command Prompt Procedures (Command syntax)
- DIR
- ATTRIB
- VER
- MEM
- SCANDISK
- DEFRAG
- EDIT
- XCOPY
- COPY
- FORMAT
- FDISK
- MSCDEX
- SETVER
- SCANREG
1.2 Identify basic concepts and procedures for creating, viewing and managing files, directories and disks. This includes procedures for changing file attributes and the ramifications of those changes (for example, security issues). Content may include the following:
- File attributes
- Read Only, Hidden, System, and Archive attributes
- File naming conventions (Most common extensions)
- Windows 2000 COMPRESS, ENCRYPT
- IDE/SCSI
- Internal/External
- Backup/Restore
- Partitioning/Formatting/File System
- Fat
- Fat 16
- Fat 32
- NTFS4
- NTFS5
- HPFS
- Windows-based utilities
- ScanDisk
- Device manager
- System Manager
- Computer Manager
- MSCONFIG.EXE
- REGEDIT.EXE (View information/Backup registry)
- REGEDT32.EXE
- ATTRIB.EXE
- EXTRACT.EXE
- DEFRAG.EXE
- EDIT.COM
- FDISK.EXE
- SYSEDIT.EXE
- SCANREG
- WSCRIPT.EXE
- ASD.EXE (Automatic Skip Driver)
- Cvt1.EXE (Drive Converter FAT16 to FAT32)
- HWINFO.EXE
Domain 2.0 Installation, Configuration and Upgrading 15% This domain requires knowledge of installing, configuring and upgrading Windows 9x, and Windows 2000. This includes knowledge of system boot sequences and minimum hardware requirements.
2.1 Identify the procedures for installing Windows 9x , and Windows 2000 for bringing the software to a basic operational level.
- Start Up
- Partition
- Format drive
- Loading drivers
- Run appropriate set up utility
2.2 Identify steps to perform an operating system upgrade.
- Upgrading Windows 95 to Windows 98
- Upgrading from Windows NT Workstation 4.0 to Windows 2000
- Replacing Windows 9x with Windows 2000
- Dual boot Windows 9x/Windows NT 4.0/2000
2.3 Identify the basic system boot sequences and boot methods, including the steps to create an emergency boot disk with utilities installed for Windows (x, Windows NT, and Windows 2000.
- Startup disk
- Safe Mode
- MS-DOS mode
- NTLDR (NT Loader), BOOT.INI
- Files required to boot
- Creating emergency repair disk (ERD)
2.4 Identify procedures for loading/adding and configuring application device drivers, and the necessary software for certain devices.
- Windows 9x Plug and Play and Windows 2000
- Identify the procedures for installing and launching typical Windows and non-Windows applications. (Note: there is no content related to Windows 3.1)
- Procedures for setting up and configuring
- Windows printing subsystem Network printing
- Setting Default printer
- Installing/Spool setting
- Network printing (with help of LAN admin)
Domain 3.0 Diagnosing and Troubleshooting 40% 3.1 Recognize and interpret the meaning of common error codes and startup messages from the boot sequence, and identify steps to correct the problems.
- Safe Mode
- No operating system found
- Error in CONFIG.SYS line XX
- Bad or missing COMMAND.COM
- HIMEM.SYS not loaded
- Missing or corrupt HIMEM.SYS
- SCSI
- Swap file
- NT boot issues
- Dr. Watson
- Failure to start GUI
- Windows Protection Error
- Event Viewer - Event log is full
- A device referenced in SYSTEM.INI, WIN.INI, Registry is not found
3.2 Recognize common problems and determine how to resolve them.
- Eliciting problem symptoms from customers
- Having customer reproduce error as part of the diagnostic process
- Identifying recent changes to the computer environment from the user
- Troubleshooting Windows- specific printing problems
- Print spool is stalled
- Incorrect/incompatible driver for print
- Incorrect parameter
Other Common problems
- General Protection Faults
- Illegal operation
- Invalid working directory
- System lock up
- Option (Sound card, modem, input device) or will not function
- Application will not start or load
- Cannot log on to network (option NIC not functioning)
- TSR (Terminate Stay Resident) programs and virus
- Applications don't install
- Network connection
Viruses and virus types
- What they are
- Sources (floppy, emails, etc.)
- How to determine presence
Domain 4.0 Networks 15% This domain requires knowledge of network capabilities of Windows and how to connect to networks on the client side, including what the Internet is about, its capabilities, basic concepts relating to Internet access and generic procedures for system setup. The scope of this topic is only what is needed on the desktop side to connect to a network. 4.1 Identify the networking capabilities of Windows including procedures for connecting to the network. Content may include the following:
- Protocols
- IPCONFIG.EXE
- WINIPCFG.EXE
- Sharing disk drives
- Sharing print and file services
- Network type and network card
- Installing and Configuring browsers
- Configure OS for network connection
4.2 Identify concepts and capabilities relating to the Internet and basic procedures for setting up a system for Internet access. Content may include the following: Concepts and terminology
- ISP
- TCP/IP
- IPX/SPX
- NetBEUI
- E-mail
- PING.EXE
- HTML
- HTTP://
- FTP
- Domain Names
- (Web sites)
- Dial up networking
- TRACERT.EXE
- NSLOOKUP.EXE