CENTREX or PBX: The Impact of Internet Protocol

John R. Abrahams, Artech House Publishers

ISBN:158053497X, Edition: , 2003-03

Price: $85.00

Table of Contents

Centrex or PBX-The Impact of IP

Preface

Chapter 1 - Introduction to Centrex
Rationale for Centrex
Virtual PBX Service
Integration with On-Premise Switches
Multiple Centrex Systems
Investment in Centrex Software
Development of Internet Protocol Centrex
Blurring the Boundaries

Chapter 2 - Internet Protocol Centrex
IP Centrex Configurations
Softswitch Characteristics
Network Considerations for IP-Centrex
Deployment Strategies for IP-Centrex

Chapter 3 - IP-Centrex Systems and Applications
Features and Applications
Telephone Sets and Consoles
Wireless Capabilities
Unified Messaging
Contact Center Applications
Managed Networks
Local Access Facilities
Summary of IP-Centrex Systems and Networks

Chapter 4 - IP-PBX Systems and Applications
Current IP-PBX Systems
Advantages of IP-PBXs
Concerns with IP-PBXs
Comparing IP-PBX Systems

Chapter 5 - IP-Centrex-Prospects and Pilot Trials
Provincial Government Relies on Centrex Services
IP-Centrex Field Trials

Chapter 6 - Evaluating IP-Centrex
Concerns with IP-Centrex
Financial Analyses
Single-Site Organization
Distributed Contact Center
Multisite Organization
Summary of Analyses

Chapter 7 - Implementing and Managing IP-Centrex
Cabling Categories
Guidelines for Implementation
System Management
Service-Level Agreements
Personnel and Training Requirements
User Groups

Chapter 8 - Marketing and Selling IP-Centrex
Effects of Centrex Tariffs
Who Will Buy IP-Centrex?
Enlarging the IP-Centrex Marketplace

Appendix A - Useful Addresses
Centrex System Vendors
Information Sources
IP-PBX System Vendors
Service Providers/Telcos
Software Vendors (ACD, CTI, System Management)
User Groups

Appendix B - Centrex Versus PBX

Appendix C - Centrex Glossary

Index List of Figures List of Tables